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Communication Policy

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Due to the overwhelming number of daily emails that are received, we have implemented the following communications policy.

CURRENT CLIENTS

If your pet is in distress or may be experiencing a medical emergency, please do not email us. Call 42-531-8899 option 1 for immediate assistance MONDAY-FRIDAY 8am-6pm.

NOT A CURRENT CLIENT OR OUTSIDE BUSINESS HOURS

If your pet is in distress or may be experiencing a medical emergency, please call the nearest emergency clinic for immediate assistance.

Emails

Emails sent to chaihealing@gmail.com are only for the purpose of conveying vital medical information to us regarding a currently hospitalized patient or for responding to an inquiry from our medical staff regarding a medical issue. Please refrain from sending casual inquiries regarding your pet’s general health, questions that could be answered via a phone call, or emails inquiring about appointment availability to this email address. Appointments cannot be made via email and questions regarding your pet’s general health or any concern about your pet should be addressed via a scheduled office visit so that a medical professional can speak with you directly and fully about your concerns. Appointments must be made via phone and technicians cannot respond to detailed medical questions via email. Please make an office visit to discuss any medical issue with a medical professional.

For all emails sent to chaihealing@gmail.com, please expect a response within 1-5 business days. All emails are addressed in the order in which they are received. All emails are reviewed by our medical staff and prioritized by the urgency of the medical need. If you have not received a response within 5 business days, please call us for immediate assistance. We strive to answer every email we receive but, due to the overwhelming volume of emails, there are some that we are unable to respond to. If you have not received a response, it is not because we do not value your communication. It is simply a result of the high volume of emails and the need to prioritize our in-office patients. Our policy is in place to prioritize the needs of our in-office patients and to keep our communications as efficient as possible.

Phone Calls

Telephone consultations are available for a fee of $60 per 30 minutes. These can be scheduled via phone call and are available only for patients seen in the last 90 days. The consultation will be stopped at the scheduled time exactly, regardless of the topic of conversation.

Other Requests

Refills for supplements, medications, and food can be requested via our website and through the online store. A member of our medical staff will review the request and approve it based on the current medical record. Requests made in this manner will be addressed more quickly than those made via email.

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