FAQ

 We no longer offer awake dental cleanings. If your veterinarian is recommending a dental cleaning, it is likely due to calculus buildup on the teeth… Read More »I’m afraid to have my pet anesthetized for a dental procedure that my vet recommends. I heard that CHAI offers Fully Awake Dental procedures. Is my pet a candidate?

We practice Fear Free protocols in everything we do. From the time your pet enters our hospital, our goal is helping them feel safe and… Read More »My pet is stressed to go to the vet. I see on your social media that many stressed pets do well at CHAI. What makes you different in that regard?

You can request a surgery date via email on this website or by calling the technician line at 423-531-8899 option 2 and leaving a voicemail.

It depends on the herbal medication and what it is treating. If you are unsure whether the herbal should be refilled, you can ask us… Read More »Do I need to refill my pet’s herbal medication?

There is a refill tab on the website main page. You can request refills there even if you don’t know the name of the medication.… Read More »What is the best way to ask for a refill of my pet’s medication?

It depends on the pet and your ability to prevent them from accidental breeding. If they are in an environment where they are safe from… Read More »When should I spay/neuter my pet?

No, we do not. Leaving the ovaries and removing only the uterus at the time of spay presents a few problems. The risk of ovarian… Read More »Do we offer OSS (ovary-sparing spays)?

This depends on your pet’s environment. There are many pets who can use the amazing product Wondercide. If however your pet’s flea/tick load exposure is… Read More »What do we recommend for fleas and ticks?

Heartworm prevention is a prescription medication and therefore requires an annual examination and negative heartworm test in order for CHAI to approve a refill. At… Read More »Why does my pet need to be examined within the last year in order to refill their heartworm prevention?