Code Of Conduct

We appreciate and value our clients and understand that caring for a sick pet can be extremely stressful for a pet parent. We will strive to be respectful and professional with you and your pet at all times.  We also ask that you are respectful and professional with our doctors and staff. We highly value our doctors and staff as well, and cannot allow them to be demeaned, embarrassed, belittled or made to feel threatened by our clients. We are here to help you and employ people who want to care for you and your pet to the very best of their ability. Our valued staff includes our retail staff, reception staff, medical department staff and doctors. Conduct that is rude or offensive will not be permitted at CHAI and we ask that you fully understand that while our clients are extremely important to us and we have every intention of exceeding all expectations in our quality of care and professionalism toward you and your pets, our staff is equally as important to us and it is our duty to ensure they feel cared for as well.